Is “The Cog” Killing Your Bottom Line and Keeping Customers Away?

Starting your own business was supposed to be a way to do things differently, right?

You were going to strike it out on your own. Be more kind and understanding to your customers and create products that would make their lives better.

Now, a few months or years down the road, you’re stuck doing all the boring, cost-cutting, time-saving bullshit you swore you’d never do.

Your dreams of innovation and creativity are swirling down the drain as we speak, but is it too late to turn back?

Knowing What’s Important And Learning To Say No

What’s important to your business?

We all have the “have-to’s” like bookkeeping that get in the way, but ask yourself how much of your time do you spend doing things that really move you closer to your business and financial goals?

How often are you saying “No” to the unimportant tasks?

Here’s a scarier question: do you even know what’s really important to your business?

Do you know the truly tangibly steps that make a difference? Can you tell them from busy work?

The Cog and The Boss

When you started, you wanted to break out of the roll of the Cog, right? You wanted to innovate and create new ways of doing things.

So what happened?

The difference is the mindset of the Cog vs. the Boss.

The Boss looks at the bottom line. He creates the things that move him closer to it and cuts what doesn’t work. He’s strict and merciless about it, but effective and he knows when to step back and leave working processes alone.

The Cog is a head down, nose-to-the-grind type of worker. Big pictures aren’t important, only being efficient at what he’s doing right now. He doesn’t create, he simply makes and sticks to the plans he’s been given.

It’s a difference that Tim Ferriss puts better than I can:

It’s often times what you do, not how you do it, that is the determining factor. This is the difference between being effective, doing the right things, and being efficient, doing things well whether or not they’re important.

We get stuck thinking like a Cog because it’s easy and it makes us feel good. We look at everything we did today and feel good about our efficiency.

Thinking like a Boss is scary. It means making real decisions.

To move into the mindset of the Boss you have to start turning away from those things that don’t strictly further your goals. It means asking yourself hard questions like “Is writing another blog post really going to make me more money this week?”

An Exercise In Bossness

In the future we’re going to talk more about furthering this mindset and how it can grow (or destroy) your business, but for now I have a short exercise.

Take a second at the beginning of your day and gather something to write with (text document, smart phone, pencil) and write out the top five actions you take, or should be taking, every week that absolutely grow your your business.

Is your most important task to get more clients?

Sell more units?

Get more blog subscribers?

Whatever makes you more money by doing it, write that task down.

Once you’ve gotten your top 5, or at least the #1, take a look at your list and honestly ask yourself if you’re doing these things to your fullest effort every day.

The answer might change today’s agenda for you.

What the Most HATED Cell Phone Company in America Can Teach You About Building Your Online Business

That’s right, Sprint. One of the most hated cellular carriers in America can teach you a shitload about building your online business.

Now I’ll tell you up front that I’ve worked for Sprint for years, but that has nothing to do with what they can teach you. I’ll also tell you up front that I have Verizon as my personal carrier. Again, nothing to do with helping you, just a little full disclosure.

Now, first things first.

Why is Sprint so seemingly hated by customers?

I have no idea.

Their plans are the best, their coverage is great and they have some of the most innovative phones available. But none of those things are the secrets to growing your business.

Sprint’s Business Building Secret

Over delivering.

The old saying is to under promise and over deliver and Sprint does that in every way. Their plans offer more features for less money than comparable Verizon or AT&T plans.

A great example of this is the Sprint Navigator app available on all Sprint PDA’s. This app was developed by Telenav, offers turn-by-turn navigation of Garmin quality and has been voted better than it’s Verizon, AT&T and T-Mobile equivalents.

But what makes Sprint Navigator so great?

It’s free.

Unlimited use of the turn-by-turn navigation is included in your plan. Verizon makes you pay extra and their plans are already more expensive than Sprint anyway.

When you over deliver like that, people are always happy to come back to you the next time you have something to offer.

They know that your competitors might have products that are almost exactly the same, but they’ll always come back to you because they know they’ll get more bang for their buck.

But of course that brings up that same question we asked before:

If Sprint Over Delivers, Why Do People Hate Them?

This is the second lesson Sprint can teach you about building an online business.

Unfortunately they have to be the bad example this time.

Sprint just doesn’t control their own brand.

When you think about cell phone commercials, you think about Verizon and AT&T. They spend their 30 second spots regaling you with stories about their awesomeness. They can do everything you want and more. They’re amazing and you should rush out to buy their newest and greatest phone.

Sprint doesn’t do that.

Sprint commercials show the CEO, Dan Hesse, telling you why his company is not so bad.

A great example of this is the new HTC Evo by Sprint.

If you follow me on Twitter, you’ll know by now that I got a chance to spend a few days using the Evo and was blown away.

The Evo is the only phone that lives up to the “iPhone Killer” hype. It kicks ass in just about every conceivable way (okay, battery sucks, but that’s not really a surprise considering everything that phone can do).

Now I know I’m biased, but the point isn’t how great the Evo is, but that you never heard of it in a commercial.

Sprint did damn near ZERO PROMOTION for this amazing phone.

What. The. Fuck.

The HTC Evo kicks ass, but have you seen any commercials on TV raving about it?

NO.

This is the first and only phone that uses 4G data speeds, but did you get to see it before it launched?

HELL no.

Dropping the Ball With Your Brand

Remember that when it comes to building your brand, you are the first line of defense. You teach people how to treat you.

If I sat back and didn’t get this blog out there, who could blame me when nobody came to read it. You might be awesome (might?) but how are people supposed to know that if you don’t tell them?

Toot you own horn for fuck’s sake.

Tell people you have the best product, the most helpful customer service and the lowest price and then back it up when they take you up on your offer.

Have faith in who you are and what you have to offer.

So what can Sprint teach you about your online business? It comes down to a simple formula:

Offer Something Awesome
+
Tell People How Awesome It Is
+
Over Deliver The Awesome
=
Thriving Online Money Maker
 

You probably noticed that there is always that missing X factor of “awesomeness.”

Without that awesomeness factor to your business, no amount of publicity and over delivering is going to help.

Of course that’s also another post.